RETURNS

You can return the product intact and in its original packaging, complete in all its parts within 14 working days from receipt of the product, on condition that the product is intact and not been used. In accordance with art. 64 of D.Lgs. 206/2005, the Customer is entitled to withdraw without any fine or providing any specific reason. The right of withdrawal may be exercised by e-mail asking to boutique@albertofasciani.it or by mail to the Company Alberto Fasciani Group, via Pirelli n° 3, Loc. Girola – 63900 Fermo - FM - Italy

Returns & Exchanges

Returns

Customers are solely responsible for the direct costs of returning items, including selecting and arranging the return shipping method. Please note: For customers outside the EU, any customs duties incurred during the return process must also be covered by the customer.

Once the returned item has been received at our headquarters, a full refund will be issued minus any customs duties prepaid by the company on the customer’s behalf.

Exchanges (EU Customers)
If you are located within the European Union and wish to exchange an item, the cost of shipping the item back to us is your responsibility. However, we will cover the shipping cost for sending the replacement item to you.

Exchanges (Non-EU Customers)
If you are located outside the European Union and wish to exchange an item, you are responsible for the shipping costs to return the item to us. The company will cover any applicable import duties and the shipping costs for the replacement item. You may be responsible for paying customs duties in your own country upon receipt.